Shipping Policy

Moore Melbourne – Shipping Policy Page

Order Confirmation

Once you place your order, you'll receive an order confirmation email to the address you provided. Please ensure your details are correct as this confirms that we have received your order and that your payment has been authorized. If there are any issues with the details you entered, please let us know immediately.

At Moore Melbourne, we strive to provide the best delivery options to our customers wherever they are. Although our store is Melbourne-themed, reflecting our team's deep love for the city, we ship our items directly from our warehouse in China to ensure fast, efficient service. Our mission is to deliver to customers across Australia (and beyond) while maintaining top quality and responsiveness.

Order Status and Shipping Information

Once your order is processed, you'll receive regular updates regarding its status. This includes a tracking number once your order is shipped, which will be sent to your email for easy tracking.

Shipping Costs

Shipping is free across Australia. For all other locations, shipping costs will be applied based on the delivery address, and the rate applicable at the time of order will be charged.

Order Acceptance and Pricing

Please note that in some cases, orders may not be processed for various reasons. Our website reserves the right to refuse or cancel any order at any time for any reason. You may be asked to provide additional details, such as a phone number or address, before we accept your order.

To protect against fraud, we may request further verification of your payment details or personal information, including your identity, residency, or banking details. If we suspect fraudulent activity, we reserve the right to cancel an order immediately. We also strive to provide accurate pricing, but in rare cases, errors may occur. If an item is incorrectly priced, we may contact you for further instructions or cancel your order and notify you accordingly. We reserve the right to refuse or cancel orders even if the payment has been processed.

Order Processing Times

We work hard to process and ship your orders quickly. Here is the typical processing timeline:

• Order Cutoff Time: 3:00 PM (Monday - Friday)
• Order Handling Time: 1-3 business days (Monday - Friday)
• Delivery Time: Typically 4-8 business days (Monday - Friday)

Please note that delivery times are estimates and may vary due to several factors. We strive to ensure timely deliveries, but we cannot control delays caused by external circumstances, such as network congestion, peak seasons, holidays, or weather disruptions. If these factors affect your delivery, please be patient and rest assured that your order is on its way.

What Happens After I Place My Order?

Once your order is placed, our team in China begins processing it immediately. You will receive an email confirmation with your order number and details. For personalized products, please note that delivery may take longer, and we will notify you if any adjustments are required.

If you do not see the confirmation email in your inbox, please check your spam folder. If it's not there, contact us at hello@moore-melbourne.com, and a member of our team will assist you.

How Can I Check the Status of My Order?

You can track your order by using the tracking number provided in your shipping confirmation email. If you don’t receive a tracking number within 7 business days, please email us at hello@moore-melbourne.com, and we’ll be happy to assist you.

Note:

Our policies are always accessible via our website, ensuring full transparency for our valued customers. Additionally, the relevant links are clearly displayed during the checkout process for easy reference. By completing a purchase, customers acknowledge and agree to abide by the company’s policies as outlined.

Contact Us

• Address: Piet Bartenstraat 8, 5469HC, Erp, The Netherlands
• Phone: +31611969710
• Email: hello@moore-melbourne.com

 

COMPANY INFORMATION