FAQ

How can I place an order on Moore Melbourne?

• To place an order, simply browse our website, select your desired items, and follow the checkout process. You’ll receive a confirmation email once your order is placed.

How will I know if my order has been successfully placed?

• After placing an order, you’ll receive an order confirmation email indicating that we’ve received your order and your payment has been authorized.

What payment methods do you accept?

• We accept payments via PayPal, MasterCard, Maestro, Visa, American Express (Amex), Shop Pay, Apple Pay, and Google Pay.

How can I track my order?

• You can track your order using the tracking number sent to you via email once your order has been shipped. And please check the Track Your Order page.

What are the shipping costs for my order?

• Shipping is free throughout the Australia.

How long does it take to process and ship my order?

• Orders are processed within 1-3 business days. Shipping times are typically 4-6 business days, depending on your location.

What should I do if I don’t receive a confirmation email?

• If you don’t receive a confirmation email, please check your spam folder. If it’s not there, email us at hello@moore-melbourne.com with the subject “Order Confirmation Not Received.”

Can I change or cancel my order after it has been placed?

• Orders can only be changed or canceled before they are processed. Contact us as soon as possible at hello@moore-melbourne.com to request changes or cancellations.

What is your return policy?

• We offer a 30-day return policy. Items must be in the same condition as when you received them. Contact us at hello@moore-melbourne.com to initiate a return.

How do I get a return label?

• For defective products, we provide a return label free of charge. For other returns, the cost of shipping is the customer’s responsibility.

What should I do if I receive a defective or damaged item?

• Contact us immediately at hello@moore-melbourne.com if you receive a defective or damaged item. We will arrange a return and cover the shipping costs.

Can I exchange an item?

• To exchange an item, please return the item you have and place a new order separately for the replacement.

How long does it take to process a refund?

• Refunds are processed within 10 business days after we receive and inspect your return. It may take additional time for your bank or credit card company to post the refund.

Do you offer international shipping?

• While we offer free shipping throughout the Australia, shipping rates and policies for other countries, including Australia, may vary. Please contact.

What should I do if my order hasn’t arrived yet?

• If your order hasn’t arrived within the expected delivery time, use the tracking number to check its status. If there are issues, contact us at hello@moore-melbourne.com.

How do I contact customer service?

• You can reach our customer service team via email at hello@moore-melbourne.com or by phone at +31611969710.

What is PCI Compliance and how does it affect my payment?

• PCI Compliance ensures that your payment information is processed securely, protecting your card details from fraud. We adhere to these standards to keep your data safe.

What should I do if I suspect fraudulent activity on my account?

• If you suspect any fraudulent activity, contact us immediately at hello@moore-melbourne.com. We take such matters seriously and will assist you promptly.

How do I ensure my personal information is protected?

• We use SSL technology to encrypt your sensitive information during transactions. We do not share your personal information with third parties and prioritize your privacy.